Return & Refund Policy

Return and Refund Policy for Haireen

Effective Date: 14th January 2025

At Haireen, we want you to be fully satisfied with your purchase. However, because our products are related to personal care, including shampoos, oils, and other hair treatments, we have specific guidelines for returns and refunds. Please read our policy below to understand the conditions for returns, exchanges, and refunds.

1. Returns and Exchanges

• Unopened Products:
  We accept returns or exchanges for unopened and unused products within 7 days from the date of delivery. The product must be in its original packaging, sealed, and undamaged.
• Opened Products:
  Due to the nature of our products, we do not accept returns or exchanges for opened or used items, as they are for personal care and hygiene purposes.
• Defective or Damaged Products:
  If you receive a damaged or defective item, please contact us immediately at askhaireen@gmail.com with pictures of the damaged product, and we will provide a replacement or a full refund based on your preference.

2. Refunds

• Eligibility for Refunds:
  Refunds are only provided for products that are defective or damaged upon delivery.
• Processing Time:
  Once a return request is approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method or via bank transfer for COD orders.
• Non-Refundable Items:
  Any opened or used products are non-refundable, and returns will not be accepted for them.

3. How to Request a Return or Refund

To initiate a return or refund request, please follow these steps:

1. Contact Us: Email askhaireen@gmail.com within 7 days of receiving the product.
2. Provide Order Details: Include your order number, product details, and reason for return (damaged/defective items must include pictures).
3. Approval Process: Once your request is reviewed, you will receive instructions for returning the product if eligible.

4. Exceptions

• Products that have been opened or used for more than 30 days cannot be returned, even if they are damaged or defective. We encourage customers to use the products consistently for at least 30 days to see the full benefits of our hair care solutions.

5. Customer Satisfaction

Your satisfaction is our priority. If you are not satisfied with your product due to any reason other than damage or defects, please reach out to us, and we will do our best to resolve your concerns.

Contact Us

If you have any questions about our Return and Refund Policy or need assistance, please contact us at:
📧 Email: askhaireen@gmail.com
🌐 Website: www.haireen.com